Booking an Appointment
Appointments can be booked online, by phone, or in person. If you are unable to find an appointment within an acceptable timeframe for your issue, please call and speak to our medical office assistants.
Our doctors have full practices, and it’s important to plan ahead. For routine appointments and prescription renewals, it can take several weeks to get in for an appointment. If you have an acute problem, we strive to see you in a timely fashion. Please call the office if you have an urgent symptom. We will try our best to book you with your usual physician, but if this is not possible, another physician will happily see you. Forms and medical notes and generally not considered urgent issues, and will typically be booked for the next regular appointment slot available.
Urgent / Same Day Appointments
At Full Circle Family Practice, we offer same day appointments for urgent health concerns. These appointments can be booked online here or you can call our clinic to talk to one of our Medical Office Staff. 250-940-7844. These appointments ONLY open within 24 hours of their start time.
Cancellations
All appointments require 24-hour notification to cancel. This policy applies to same day and urgent appointments as well. If you do not cancel within this time, you will be charged $40 for a missed regular appointment and $80 for longer appointments. If you have any questions regarding this policy, please don’t hesitate to ask our friendly Medical Office Staff.
On Call Maternity Services
The physicians at Full Circle family practice are part of a larger network of maternity physicians called the Coastal Maternity Care group. We take turns being “on-call” at Victoria General Hospital for our obstetrical patients and newborns. If you require a pregnancy-related hospital assessment, and when you give birth, you will be cared for by the Coastal doctor on call.
The Coastal Physician On Call can be paged with urgent maternity or newborn questions. Due to the unpredictable and acute nature of labour and delivery and hospital patient care, please leave a voicemail allowing up to two hours for a return call if your call isn’t answered right away. Our Physician On Call is on shift for 12 or 24 hours at the hospital dealing with urgent or emergent health concerns and should only be contacted for emergencies or urgent health questions. On call maternity # is: 778-440-3379
If you feel you have an emergent health concern proceed to the Emergency Room or Labour and Delivery at your nearest hospital or call 911.
Uninsured or Patient Out-Of Pocket Fees
Even if a BC resident is insured under the Medical Services Plan (MSP) and/or other affiliated medical plans (i.e. Blue Cross, Sun Life, etc.), not all services provided by a doctor are covered. These services are considered not medically required and are billed directly to the patient. Patients are encouraged to speak with their doctor regarding the fee(s) for the non-MSP-insured service requested and if needed, to work out a payment plan.
For further information, please refer to the B.C. Government MSP Benefits page.
